| 1 |
Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman
: pbk. - 2nd ed. - Chicago : American Library Association , 2010
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| 2 |
Making a difference : leadership and academic libraries / edited by Peter Hernon and Nancy Rossiter
Westport, Conn. : Libraries Unlimited , 2007
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| 3 |
Academic librarians as emotionally intelligent leaders / edited by Peter Hernon, Joan Giesecke, and Camila A. Alire
Westport, Conn. : Libraries Unlimited , 2007
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| 4 |
Revisiting outcomes assessment in higher education / edited by Peter Hernon, Robert E. Dugan, and Candy Schwartz
: pbk. - Westport, Conn. : Libraries Unlimited , 2006
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| 5 |
図書館の価値を高める : 成果評価への行動計画 / Peter Hernon, Robert E. Dugan [著] ; 永田治樹, 佐藤義則, 戸田あきら共訳
東京 : 丸善 , 2005.2
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| 6 |
図書館の評価を高める : 顧客満足とサービス品質 / Peter Hernon, John R.Whitman [著] ; 永田治樹訳
東京 : 丸善 , 2002.9
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| 7 |
Library and information science research : perspectives and strategies for improvement / edited by Charles R. McClure, Peter Hernon
: pbk. - Norwood, N.J. : Ablex Pub. Corp. , c1991
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| 8 |
Information management, policy, and services / Charles R. McClure and Peter Hernon, editors
Norwood, N.J. : Ablex Publishing
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